The fourth annual SITA Air Transport World Passenger Self-Service Survey has found a 20% growth in adoption of self-service check-in options over the last year. It also concludes that passengers are demanding improvements in security procedures and airport dwell times as they check-in less baggage.
In partnership with Sagem, NeoProducts is responding to this demand by applying leading edge technology to improve Australian Border Security: SmartGates. As well as improving security, this system reduces the pressure on immigration staff and makes life easier for the weary traveller.
The SITA survey found that passengers are ready to give confidential data in order to get through the airport faster. There is 57.8% positive attitude towards registering with automated border control and security programmes compared to 48.7% in 2007. 62% of passengers would like to see shorter queues and security screening was the most chosen option when asked which step of the journey passengers would most like to change.
The expansion in the number of international travellers, coupled with the need for ever more sophisticated screening processes has meant that border security must innovate to manage higher throughput in a challenging environment.
The Australian Customs Service has embraced this challenge and is now a world leader in automating border security.
Australian Smart Passport holders can now self check through customs and immigration by scanning their passport and interactively answer entry questions at one of the 80 Smartgate kiosks. The traveller then proceeds to one of the automated gates where a biometric recognition system verifies their status and allows them entry.
The Smartgate kiosks were designed by Neo for Sagem, who deliver the complete system. So now one of the first things that a traveller entering Australia sees is a kiosk from NeoProducts.
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